Refund and Returns Policy

Last Updated: 14 November 2024 

At Ramyan, we strive to provide you with the best shopping experience. However, we understand that sometimes you may need to cancel an order or request a refund. Please review our Cancellation and Refund Policy below:

1. Order Cancellation

• You may cancel your order within 24 hours of placing it by contacting our customer service team at [insert email address] or [insert phone number]. Please provide your order number and cancellation request.
• After 24 hours, we begin processing your order, and cancellations may not be possible.

2. Refund Eligibility

• Refunds are available for items that are defective, damaged, or incorrectly sent. To be eligible for a refund, you must contact us within 7 days of receiving the item.
• To initiate a refund, please provide your order number and a description of the issue, along with any supporting photos if applicable.

3. Return Process

• If your refund request is approved, we will provide instructions for returning the item. Please ensure the item is unused, in its original packaging, and includes all tags.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent).

4. Refund Timing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Non-Refundable Items

• Certain items, including customized or personalized products, sale items, and gift cards, are non-refundable.

6. Contact Us

If you have any questions or concerns regarding our Cancellation/Refund Policy, please reach out to us at:Ramyan
hello@ramyan.in, +918004440618

Thank you for choosing Ramyan! We appreciate your understanding as we strive to provide high-quality products and exceptional service.